Privacy Policy

Introduction

In this Privacy Policy ("Privacy Policy"), "Henry Langdon", "us" or "our" mean HJ Langdon Pty Ltd trading as Henry Langdon.

The Henry Langdon website ("Website") is owned and operated by Langdon Ingredients.

As part of your use of the Website, we will collect personal information about you. We respect your privacy and the security and integrity of your personal information. We have created this Privacy Policy to let you know how we will use that information and to demonstrate our commitment to safeguarding your privacy. In most cases, where we ask you to provide information about yourself, if you do not provide us with that information we will not be able to provide you with the requested product. We may also use the information to keep you informed of any new products or upcoming special offers. The information may be provided to our staff, agents, contractors and related corporate bodies for the abovementioned purposes.

You have the right to access the personal information we hold about you and to request its correction if it is inaccurate or outdated. Queries regarding this Privacy Policy should be directed to: sales@henrylangdon.com.

Henry Langdon reserves the right to modify or amend this policy at any time and for any reason. Any material changes to this Privacy Policy will be posted on the website prior to its implementation.

Your Privacy

Henry Langdon will use your personally identifiable information only for the purpose of responding to and fulfilling your requests for our products. Information collected by Henry Langdon may be used to purchase Henry Langdon products.

In addition to the specific uses set out above, we generally use personal information to:

Your privacy is of the upmost importance to us. We will take all reasonable steps to protect the security of your personal information that we hold. Henry Langdon will not sell or disclose any personal information to anyone except where required by Australian law. We may however disclose information against someone who poses a threat to Henry Langdon and its interests (such as customer fraud) or whose activities could cause harm to others.

Newsletter, surveys, promotions and competition information

Occasionally we may offer registered users, site visitors or newsletter recipients an opportunity to participate in a survey, promotion or competition. Personally identifiable information collected by Henry Langdon when you participate in a survey, promotion or competition may include your full name, email address, telephone number and street address. When registering with the Website, you have the ability to opt-out of receiving promotional material from third parties. You can also, at any time after registration, choose to opt-out by logging into your subscription account and selecting this option. Promotional emails will also carry an unsubscribe function.

Payment Details

Henry Langdon does not keep any user credit card details. The Website uses secure payment gateways to perform secure online credit card transactions and as such all credit card details are entered within these providers' sites and not on the Website.

Links to other sites

The Website may from time to time contain links to other sites. Please be aware that we are not responsible for the privacy practices of these other sites. We encourage users to be aware when they leave the Website and to read the privacy statements of each and every web site that collects personal information. This Privacy Policy applies solely to information collected in connection with the Website.

Cookies

We may, from time to time, use "cookies" to store your preferences, record session information and collect information on how you visit and access our Web pages. A "cookie" is a piece of data, usually a small text file, stored on the user's hard drive tied to aggregate information about the user. Cookies are set and saved on your computer's hard drive and do not collect any personal information about you from your computer. The Website use cookies to save your username and password so that you don't have to re-enter them each time you visit a page on the Website. Cookies can also allow us to track and target the interests of our users to enhance the experience on our Website. If you disable cookies, you may not be able to access all areas of the Website and properly use the Website as a member.

Advertisers on the Website and any other third party that we allow to post material on the Website may use cookies in connection with clicking on or accessing their material (for example, if you click on display advertising, you may activate a cookie). However, we have no access to or control over these third party cookies.

Log files

Like most standard web site servers we use log files. These files include internet protocol ("IP") addresses, browser type, internet service provider ("ISP"), referring/exit pages, platform type, date/time stamp, and number of clicks. We use log files to analyse trends, administer the Website, track users' movement in the aggregate and gather broad demographic information for aggregate use. Information in log files is not linked to any personal identifiers, except where reasonably necessary to prevent fraud or abuse of the web site and associated systems.

We may also use third party analytical software and services that do not store personal information.

Updating personal information and other queries

If you have any questions about this Privacy Policy, our privacy practices, or your dealings with the Website, you can contact us at sales@henrylangdon.com or by sending us an email through the "Contact Us" page. Please mark your email to the attention of the Privacy Officer.

Any complaints are investigated as appropriate. The fact that a complaint was made may be recorded and details about the complaint may be stored in case of future complaints.

 

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